Precious To Us

Our 5 commitments to the public and to the environment.

The platform for sharing approaches, events and numbers that describe our commitment to being more and more responsible, day after day.

Look at the updated data

To our stakeholders

Dear readers,

As the world's leading precious metals service provider, we are called to lead the global discussions on sustainability and responsibility. They are important pillars for the long-term success of the Heraeus Group, especially in the precious metals activities of the Global Business Unit “Heraeus Precious Metals”, which includes Argor-Heraeus.

In the last decade, Heraeus Precious Metals has continuously improved its processes in all business areas and further developed its measures for responsible sourcing, sustainability in production and traceability of precious metals. Today, our business decisions go beyond the usual KYC processes and include, for example, HR and biodiversity assessments. Our business model is not only based on margin contribution, but also on ESG principles.

This applies not only to our Gold and Silver business, but also to our activities around Platinum Group Metals. Heraeus Precious Metals is one of the few companies in the world trading all eight precious metals, processes them into value-added products, and recycles them.

This extensive expertise enables us to realize the full potential of precious metals and invest significantly in the development of new precious metal applications and recycling capacities for a more sustainable world.

In 2020, we further expanded our global market leadership in precious metals recycling and invested in new capacities in the USA, China, India and Europe. By recycling products containing precious metals, we can significantly reduce overall CO2 footprint for our products.

We also develop and produce platinum-based active pharmaceutical ingredients to fight cancer and invest in low-load iridium catalysts to make green hydrogen and PEM electrolysis the technology of choice in the global fight against climate change.

We are convinced that Heraeus Precious Metals will play an even more important role in shaping the future of sustainability and responsibility in the precious metals industry. The objective must not only be compliant behavior, but comprehensive and multidimensional due diligence throughout the precious metals value chain.

Argor-Heraeus has already set a decisive course here.

Enjoy reading.

André Christl
President Heraeus Precious Metals and Chairman Argor-Heraeus SA

Message to our stakeholders

Needless to say, 2020 was a tough year for everyone. The sudden arrival of the pandemic profoundly affected the lives of people and organizations in ways that no one could ever have imagined. Argor-Heraeus faced many complex challenges: we had to reorganize rapidly, not only to ensure the continuity of our operations in order to remain a reliable partner for our stakeholders, but most of all to ensure the safety of all of our employees. The shutdown of operations for nearly a month and the subsequent increase in demand were also major challenges to be met.

By applying our company’s values, and with constant and transparent dialogue with all of our stakeholders, we faced these challenges as a team, guaranteeing the safety of all of our employees (and therefore of their communities) and coming out stronger as a result. Our leadership role as the reference point in the precious metals industry was confirmed, and, with maximum collaboration with our stakeholders, this helped the precious metals market regain balance following the lockdown. All of this was achieved thanks to superb cooperation by our partners and to the utmost commitment and responsibility of our employees.

The pandemic and the extraordinary work methods it demanded did not impede our commitments to our employees, to the public, and to the environment. These include strict control of the supply chain, a smaller carbon footprint at our facilities and along the chain, and cooperation with the local community: always our top priorities and the focus of every working day, both on-site and remote. This Sustainability Report leads us to a significant goal for Argor-Heraeus, which celebrates 70 years of operation in 2021. This makes us enormously proud, and also imbues us with responsibility to everyone who has contributed to building our company and to the world we will leave to future generations.

As always, the information in this Report (prepared for the fifth year according to the latest GRI Standards) is organized according to our five commitments to all of our stakeholders. Our portal is also the tool by which we communicate our progress and our renewed support of the 10 principles of the UN Global Compact.

We hope you will appreciate our new "digital first" method for sharing our commitment to corporate responsibility.

Sincerely,

Christoph Wild
Co-CEO Argor-Heraeus SA
Dr. Steffen Voss
Co-CEO Argor-Heraeus SA
Argor-
Heraeus
"The Golden Link"
Formed in 1951
Headquarters:
Mendrisio
Canton Ticino, Switzerland
Worldwide presence
Switzerland
Germany
Italy
Chile
Hong Kong
Heraeus Group
Argor-Heraeus is part of the Heraeus Precious Metals Global Business Unit (HPM) of the german technology group Heraeus, the largest global supplier of precious metals.
Precious solutions
Precious metal refining
Smelted and minted products
Semi-finished products for the high-end jewellery and watch industry
Financial and accessory services

Our raison d’être

Responsibility is the essence of what we do.

We are committed to acting responsibly, to forming lasting relations with all of our stakeholders in order to ensure long-term, sustainable success.

What
What
We offer our clients what we call "Precious solutions", combined, integrated and personalized solutions based on completely traceable metals.
Our main operations:
– Refining of gold, silver, platinum and palladium
– Smelted and minted bars
– Products for the electronics and chemical industry
– Semi-finished products and solutions for the high-end watch and jewellery industry
– Services for the physical trading and hedging of precious metals
How
How
We aim to form long-term relations by creating opportunities for our partners all along the chain by generating added value
We are and will continue to be pioneers in corporate social responsibility in the precious metals industry.
We value our employees and promote a culture of diversity throughout the entire Argor-Heraeus business line.
We maintain positive relations with all of our stakeholders to ensure sustainable success (suppliers, authorities, clients, shareholders, NGOs, media, etc.).
Why
Why
Precious to us. Precious to our clients. Precious to our stakeholders.
We want to be the main provider of long-term solutions for our clients, thereby contributing to their success.
Responsibility as the gate keeper of the precious metals industry, good citizenship, public legitimacy

Governance

A strict management system.

Argor-Heraeus’s governance system, incorporated in and harmonious with that of the Heraeus Group, guarantees conformity to all laws, regulations and standards, as well as with all internal policies and guidelines.

Executive Level
Internal and external auditors (private bodies and government authorities). Audits and checks of process quality management system
Social checks Public opinion, NGOs, mass media
Role
Define company strategy and governance
Assess risks
Support management and the rest of the company in daily operations
People
Shareholders Meeting
Board of Directors
Board of Directors Delegation
Risk audit committee
Managerial Level
Internal and external auditors (private bodies and government authorities). Audits and checks of process quality management system
Social checks Public opinion, NGOs, mass media
Role
Manage allocation of resources to profit and service centres and check their use
Check correct application of guidelines, national and international regulations, and internal rules
Assess responsibility of potential new partners
People
Internal compliance committee
Credit and Risk Committee
Credit and Risk Office
Personnel committee
Operative Level
Internal and external auditors (private bodies and government authorities). Audits and checks of process quality management system
Social checks Public opinion, NGOs, mass media
Role
Assess quality of work performed in each department
Monitor quality of products and processes
Monitor safety at the workplace and company’s environmental impact
Check quality of precious metals
People
Technical and quality control offices
Control and quality laboratory
Full-time safety, quality, and environment managers

Culture

United Nations development goals

Our commitments make a tangible contribution.

The United Nations development goals are a common basis for achieving a better and more sustainable future for everyone. We make a tangible contribution to these goals by means of our commitments. Each chapter contains full details.

Origin
Refining/Transformation
Distribution
Involve our stakeholders
12
Responsible consumption
and production
16
Peace, justice and
strong institution
17
Partnership for
the goals
Work for a transparent and responsible chain
1
No
poverty
2
Zero
hunger
3
Good health
and well-being
4
Quality
education
6
Clean water
and sanitation
8
Decent work and
economic growth
11
Sustainable cities
and communities
13
Climate
action
14
Life below
water
15
Life
on land
Contribute to local development
4
Quality
education
7
Affordable and
clean energy
8
Decent work and
economic growth
9
Industry, innovation
and infrastructure
11
Sustainable cities
and communities
Protect the environment
6
Clean water
and sanitation
7
Affordable and
clean energy
13
Climate
action
14
Life below
water
15
Life on
land
Grow with our employees
3
Good health
and well-being
4
Quality
education
5
Gender
equality
8
Decent work and
economic growth
10
Reduced
inequalities

Key indicators at a glance

Data Argor-Heraeus Swizterland

Water consumption (m3)

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Energy consumption (Gj)

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CO2 emissions (T)

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NOx emissions (T)

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Chemical consumption (T)

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Employees

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Temporary employees

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Turnover rate (%)

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Magnitude index

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Frequency index

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