Attention to context
We periodically evaluate our sustainability
strategy and the priority of topics based on their
importance to our stakeholders. By doing so, we
critically question our business decisions, which we
subject not only to a profitability analysis, but also
(among other things) to an analysis of impact, human
rights, and biodiversity.
Attention to needs
We listen to and carefully evaluate our
stakeholders’ opinions and suggestions, gathered
through formal and informal channels.
Collaboration and dialogue
We interact regularly with all of our
stakeholders by means of numerous activities and on
many occasions.
Sustainability Report as dialogue platform
The Report is essential for sharing our results
and the measures we implement. The new digital
version, launched in 2020, involves everyone more
dynamically and provides stakeholders the option of
focusing on topics most important to them.
Projects, collaborations and other important activities.
The precioustous.com portal has been
improved
In 2020, we launched our portal devoted to our
constant efforts to remain a sustainable and
responsible company. The comments and suggestions
received from our stakeholders during the year have
allowed us to improve the portal, making it even
simpler to use and enjoy.
Working with experts
We continued to work with our "sounding board,"
a group of experts in sustainability, representatives
of industry and academia that supports our programme
of continuous improvement in the sphere of
responsibility.
Collaboration with stakeholders in hard
times
To manage and respond as well as possible to the
situation created by the pandemic, we collaborated and
coordinated with many different stakeholders:
employees, clients, suppliers, local and cantonal
authorities, fire brigade and police, etc. We believe
these collaborations were successful, and made us
realize that our values are not just nice words
written on the walls of our offices, but qualities
that we apply every day. The pandemic has made our
ties with our stakeholders even closer, and the
solidarity that everyone demonstrated was exemplary.
Collaboration with the market
There were highly unusual conditions for the
precious metals market in 2020: forced closures of
mines and refineries generated a sharp increase in
demand due to a shortage of raw materials and strong
imbalances at the geographic level. We believe that
we, and other Swiss refineries, played a key role in
helping some clients in difficulty and in promoting
the recovery and rebalancing of the market.
